Good customer service can really make a break a product, especially when it is relatively new. I have had two very good experiences lately with products I would have adored even if I never had the opportunity to speak with anyone at the company.
Shipping: In March, GMA had a segment, Deals & Steals (love this anyway) and it featured Pura Vida Bracelets. I heard of the company prior to this and had been interested, but honestly the price of the bracelets discouraged me in the beginning. I took advantage of the deal and received my bracelets about a month later. They were on backorder due to the overwhelming response they had received from the GMA deal. Pura Vida did not leave me hanging in the meantime between shipment. They sent me multiple emails letting me know they were still working on my order, tweets and facebook posts responding to shipment inquires.
Instagram: Pura Vida is active on social media and this counts. They are constantly involving their fans in new contests. I received a card in my shipment that gave me the opportunity to promote them on instagram in exchange for a free bracelet. Not only did I receive my bracelet, but I got it within two days of instagramming my images of my bracelets. This customer service is something a lot of companies need to be taking advantage of and immediately!
2. Purse Case
Kickstarter: This started as a kickstarter project and fashion blogs lit up as soon as this iphone case was available for pre-order. Shaped like a purse, but fit for your iphone – hello, perfect! I preordered mine in March and have been anxiously awaiting it’s arrival! Their blog promised June 15 as a ship date and they were true to their word – I received mine today!!!
Twitter: I tweeted Purse Case my excitement about their product and they kept updating me with statements saying it was coming soon. They even tweeted me when my product shipped! I asked them if there was a possibility to find out my shipment tracking number and they tweeted it to me within 20 minutes. Our conversation continued on for about an hour and I appreciated the connection with I made with an associate, despite the traditional online shopping platform I was expecting.